Faqs – GAIA Swim

General

Do you have a size chart?

Check out our size guide for assistance. If you've got any specific questions about an item that aren't already covered in the product details, don't hesitate to get in touch with our awesome customer support team—they're here to help!

I've contacted customer support but haven't received a response yet. What should be my next steps?

Our customer support team is available Monday to Friday, from 9 am to 5 pm EST. We operate internationally, so please allow up to 24 business hours for a response. Your inquiry is important to us, and we appreciate your patience!

What benefits come with subscribing to our newsletter?

Subscribe to the GAIA newsletter for updates on our newest arrivals, upcoming promotions, exclusive discount codes, and special offers. Plus, enjoy a 10% discount on your first purchase.

Seize the opportunity – sign up today and stay in the loop!

Orders & Shipping

How can I make a purchase?

Experience seamless online shopping with GAIA ! Just choose your size and quantity when viewing an item, then click 'Add to Cart'. Easily review your selected items anytime by clicking the 'Cart' icon in the top right corner. When ready, proceed to checkout to place your order or continue exploring for more. Is that simple!

Is it safe to purchase online from GAIA?

Certainly! GAIA, based in Miami, FL and managed by Americans. We utilize GeoTrust SSL encryption for safe transmission of your information. We don't store credit card details or share personal information. If you have concerns, contact us at info@gaiaswimwear.com for alternative ordering options.

Is it possible to cancel or modify the order I recently placed?

Typically, manual changes to orders are challenging, but if the order hasn't been shipped, there might be a chance. Due to our swift order processing, accommodating changes isn't always guaranteed. For any change requests, promptly reach out to our customer service team, ensuring you include the details in the email.

Have you received the order I recently placed?

Upon placing your order through our website, a confirmation email will be sent to your provided address once the processing is complete. Should you not receive a confirmation email within 24 hours, please reach out to our customer service team.

How can I track my order?

Once your order is shipped, we will send you an email including a tracking number. If you have not received this email please contact our customer care team.

All Australian orders will be shipped with Couriers Please or Australia Post. You will receive a tracking number within one business day of your order being dispatched.

All International orders will be shipped with DHL Express. Once we hand over your order to DHL Express and provide you with the tracking number, your items are now in the hands of the shipping carriers.

You can track you package all the way to your doorstep with DHL by clicking HERE. You can track your United States Post Office shipment by clicking HERE.

Do I have to pay duties and taxes on top of my order?

As the recipient, you're responsible for import duties and taxes. FAE isn't liable for any fees or seizures. Be aware of your destination's regulations. For undelivered items returned to us, you'll need to cover re-delivery and duty tax. If the tax surpasses the swimwear's value, the package may be abandoned.

Where is my order? I have not received it yet?

Expect a confirmation email with tracking details once your order ships. If you don't find it in your inbox, check your Junk Mail or Spam folder.

Please allow 1-2 business days for order dispatch from our warehouse. If your tracking shows delivery, but you haven't received it, contact customer service within 14 business days.

Note: Business days exclude weekends, national holidays, and delivery time frames may be affected by international customs processing delays.

Product

Where are GAIA items designed and made?

GAIA Swim is designed in Miami, FL by our designer Tania Calvopina and manufactured in Medellin, Colombia.

What if the item I am interested in is sold out in my size?

Seasonal items are periodically restocked. Receive instant restock notifications by registering on the product page. As our collection is highly sought-after, we can't assure availability for exchanges or reserve items for exchange purposes.

I have received a faulty product, what do I do?

At GAIA, we take pride in providing a high-quality product. If, by any chance, your GAIA piece is faulty, kindly email our customer service team within 14 business days.

Should your package display indications of transit damage, please reach out to our customer service team within 7 days.

Returns & Refunds

Our Returns & Refunds Policy

We accept bikinis purchased from in new condition with tags and liners in tact for a store credit. Return shipping is at customer expense.

Please note sale items are final sale are not eligible for return. Sale also items include items purchased with a discount and are not eligible for return. For sanitary reasons please try on swimwear over your underwear and that the following is met:

Unworn items must be returned within 14 days of delivery date
Unworn items must have hygiene sticker in place and all swing tags attached, and must be in perfect resale condition
Unworn items must be returned in original GAIA box

Do you offer refunds?

Under normal circumstances we do not offer refunds. If you find a full priced item from our store isn't fitting quite right, we are more than happy to offer an exchange by issuing you a store credit via email to the value of your swimwear, this does not include original shipping charges.

How do I create a return?

Email us at info@gaiaswimwear.com

How soon will I get my store credit?

Once your items are inspected by the returns team, you'll get your store credit notification via email typically within 3 business days.

Does my store credit expire?

Store Credits and Gift Cards can be used at any time, these do not have an expiration date.

Where can I use my store credit?

You can use your store credit via our website, simply apply the code at checkout.

Are returns free?

The shipping cost of returning an item for an exchange are not covered or reimbursed by GAIA Swim.

Can I return a sale item?

All items marked as final sale, or with a discount code have been reduced in price and cannot be returned for an exchange or store credit. We understand that buying final sale items can be tricky, so if you have any questions about sizing, fit or fabric pleasecontact our Customer Support team and review our size chart before placing your order. No exceptions can be made for sizing, fit or fabric issues on final sale items.

What items are non-exchangeable?

Items marked as final sale.
Free gifts or promotional items with retail value.
Sale items including items purchased during flash sales or with a code above 15%.
Items that have been worn with the hygiene sticker and/or tags removed
Items that have been marked, stained or damaged.

I ordered something and now it's on sale. Will you match the new price?

Any orders made prior to a sale are not negotiable for a percentage of a refund once a sale commences.

Can I cancel my order without being charged?

Unfortunately, we are not able to cancel an order after it has confirmed through our system and payment has been received.